Reference

Your Privacy Policy in one place

We keep your privacy choices close to the account flow, from lobby login to DANA, OVO, GoPay and QRIS wallet records.

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maujp Your Privacy Policy in one place
CONTACT ROUTES

Three privacy contact paths

Privacy questions should reach a team that can check your account record, not a general inbox that loses the thread. We keep three routes open so you can ask about stored data, cookie choices, payment references or a correction request. Support hours are 10:00 to 02:00 WIB, and email [email protected] stays available for written requests that need a traceable reply.

Team online

Live chat for quick checks

Use live chat from Account > Help when you need to ask what device or login records we hold. Our team may ask for your registered phone or email before discussing account data.

Email for formal requests

Send access, correction or deletion questions to [email protected] with your account ID and the topic line Privacy Request. We answer in writing so you can keep the full privacy trail.

Wallet case support

For DANA, OVO, GoPay or QRIS privacy questions, start from Wallet > History and copy the reference shown there. We use that reference to find the record without asking for payment app passwords.

ACCOUNT CARE

Six ways we handle your data

Your account data has different purposes, so we separate login records, wallet references, cookie choices and support conversations inside our internal handling process.

Data we collect

We collect registration details, login timestamps, device type, IP region, wallet reference labels and support messages. If you browse Fish Hunter or Rocket Crash, we may record session access to check technical disputes.

How cookies work

Cookies help keep your session active, remember language choices and detect repeated failed login attempts. You can clear browser cookies through Chrome > Settings > Privacy and Security or use your browser’s site controls.

Payment privacy

DANA, OVO, GoPay and QRIS records are kept as transaction context, such as time, amount status and reference label. We do not ask for your payment app PIN inside a privacy request.

Retention checks

We keep records while your account is active and for a reasonable period needed for disputes, security checks and legal duties. When a record is no longer needed, we remove or reduce it where practical.

Account corrections

If your phone, email or name detail is wrong, use Profile > Account Details first, then contact support if the field is locked. We may verify you before changing sensitive account data.

Access control

Staff access is limited by task. A wallet case team sees payment references, while account support sees contact details needed for identity checks. We log internal access when a privacy case is handled.

Privacy questions before you join

Before you open an account, you may want to know exactly what data enters our systems and what control you keep after registration. These answers focus on the Privacy Policy only: account details, cookies, wallet references, support records, access requests and how to reach us when something needs to be changed or removed.

We ask for the details needed to create and secure your account, such as contact data, login credentials and verification details. We may also store device and IP region records when you sign in.

Yes. We keep payment rail labels, transaction references and wallet status details so support can trace a deposit or withdrawal privacy question. We do not store your payment app PIN or full app login.

Email [email protected] with your account ID, registered contact and the wording Data Access Request. We may complete an identity check before sending account data details to protect your privacy.

Start in Profile > Account Details if the field is editable. If it is locked, contact live chat or email support, and we will verify the account before changing sensitive contact data.

We use cookies for login sessions, language preference, security checks and basic site performance. You can clear them in your browser settings, but you may need to sign in again afterward.

We keep support chats while needed for account help, dispute handling, security checks and legal duties. When those reasons no longer apply, we remove or reduce the record where practical.

Send your request to [email protected] with your account ID and the data you want removed. Some records may need to stay for security, dispute handling or legal reasons where local law requires.

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