Reference

Legal Terms for Indonesia Account Access

Dragon Tiger, Treasures of Aztec and Sportsbook sit behind one account, and this Legal page explains the terms that apply before you open the lobby.

Account termsWallet recordsCookie choicesLocal law applies
maujp Legal Terms for Indonesia Account Access
CONTACT ROUTES

3 Ways to Reach Policy Support

Legal questions need a traceable reply, so we keep each request tied to your registered phone number and account ID. If you contact us from Bandung or another Indonesia city, include the date, payment rail, and the screen path you used. We answer policy matters through live chat, WhatsApp, and email during posted hours.

Team online

Live chat

Use live chat from Account > Help between 09:00 and 23:00 WIB for legal questions about terms, wallet records, or account status. We verify your registered phone before discussing any account record.

WhatsApp support

Send your account ID, request reason, and payment rail name through WhatsApp during 09:00 to 23:00 WIB. For DANA, OVO, GoPay, or QRIS disputes, attach only the receipt tied to your account.

Email requests

Use email for longer legal requests such as data correction, account closure, or terms questions. We reply with a ticket number, then ask follow-up questions if the record needs identity matching.

ACCOUNT CARE

6 Legal Controls on Your Account

We handle legal records through account-level controls, not loose chat promises. Your settings, wallet entries, cookies, and support tickets are checked against the same account ID so a payment or policy request…

Terms acceptance

When you open an account, we store the date and device session tied to the terms you accepted. This helps us confirm which rule set applied if you later question access or account action.

Payment records

Wallet entries for DANA, OVO, GoPay and QRIS are kept with timestamps, reference codes, and account ID links. We use those records to check disputes, refund paths, and payment ownership questions.

Cookie controls

Cookies help keep your session active, remember language choices, and detect unusual access. You can clear browser cookies on your phone, but we may ask you to log in again for security.

Security checks

Password resets, new-device logins, and one-time codes are treated as legal account events. If a login looks unusual, we may pause wallet actions until your identity matches the registered account.

Data correction

If your name, phone number, or payment profile is wrong, contact us before making another wallet request. We may ask for a receipt screenshot and account proof before changing stored records.

Record retention

We keep account, payment, and support records for as long as needed for legal, security, and dispute handling. Removal requests are checked against open wallet cases before any record is changed.

Legal Questions You May Ask

These answers explain how our legal terms work around account access, wallet evidence, cookies, and data requests. They are written for your account decisions, not as private legal advice. If your situation involves local law, contact support and a qualified adviser where needed.

You accept the account terms shown during account creation, including wallet use, identity checks, security rules, and local access conditions. You can read the current version again from Account > Legal after login.

Access and eligibility depend on local law and are available only where local law permits. If your location, age status under law, or account evidence does not meet the terms, we may restrict access.

We use those wallet records to match deposits, withdrawals, refund checks, and disputes to your account. A receipt helps confirm payment movement, but it does not replace identity checks or local legal conditions.

Yes. Contact support with your registered phone, account ID, and the field you want corrected. We may ask for payment proof or a one-time code before updating records tied to wallet or access history.

You remain responsible for activity under your account unless we can verify a security issue. Change your password from Account > Security and contact us quickly if wallet entries or login times look wrong.

Cookies support session security, language settings, and unusual-login checks. If you clear them from your mobile browser, you may need to log in again before viewing Account > Legal or Wallet > History.

Use live chat or WhatsApp from 09:00 to 23:00 WIB, or email for longer requests. Include your account ID, registered phone, request reason, and any DANA, OVO, GoPay, or QRIS reference.